Admin Center: Manage users, define roles, and more (2024)

Applies to

Smartsheet

Business
Enterprise

For more information about plan types and included capabilities, see the Smartsheet Plans page.

Capabilities

Who can use this capability

System Admin

PLANS

Smartsheet
Business
Enterprise

For more information about plan types and included capabilities, see the Smartsheet Plans page.

Permissions

System Admin

Find out if this capability is included in Smartsheet Regions or Smartsheet Gov.

You can also define the roles and user types. Be sure to assign more than one System Admin to your account if the primary System Admin isn't available. Learn more about user types.

Select your account icon and then select User Management.
Want to see who is an unpaid user on a trial or free plan? Go toUser Management>More Actions>User Listto have a report sent to your inbox.

Bulk actions in User Management

Refer to the articles below to learn how to:

Add users in bulk
Edit user properties in bulk

To bulk-update premium app permissions

Select More Actions > Bulk Update Premium App Permissions…
Select Generate User List.The list will go to your email.
Open the email and download the .csv file.
The file shows all your users and a column for each user role.
- To grant a role to a user, enter TRUE into the cell for that role.
- To remove a role, type FALSE into the cell for that role.
Group Admins or Resource Viewers must bepaid users.
Save your updated file and upload it to the drag-and-drop box on the Bulk Update Premium App Permissions window.
Select Update to apply the changes.

Not sure which model your plan uses? Ask a System Admin if there’s a Manage true-up page in Admin Center. If there is, your plan uses the User Subscription Model. See the User Subscription Model overview article for more information.

Access additional controls

Select at the top right of the Edit User form to access additional actions for the user.

Use this option	To do this
Transfer Owner Permissions...	Transfer the user's Owner permissions on Smartsheet items to another user in your plan. For more information, see Change Owner permissions of a sheet, report, or dashboard.
Transfer Owned Groups…	Transfer the user’s Owner permissions on groups to another user in your plan.
View Group Membership...	See the names of all contact groups the user is part of. You can also remove them from specific groups or view the group details.
Download Sheet Access Report...	Download a CSV of all the sheets that the user is shared to within your Smartsheet account.
Send Password Reset Email	If you have Email + Password authentication enabled, send the user a link to reset their password.
Remove from Groups	Remove the user from all groups in your account.
Remove Sharing	Remove the user's sharing access to all sheets, reports, dashboards, and workspaces in your plan on which they don't hold Owner permissions.
Deactivate User	Revoke a user's access to Smartsheet. Content managed by the user is retained within its existing sharing structure and System Admins can transfer Owner permissions of assets as needed. See Remove, deactivate, or reactivate users.
Remove User	Remove a user’s access to your Smartsheet plan. System Admins should transfer Owner permissions of assets as needed. See Remove, deactivate, or reactivate users.

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More actions in User Management

Select More actions in the top left to do the following:

Use this action	To do this
Generate Reports > User List*	Creates and emails a report of all users and their associated roles in your account.
Generate Reports > Sheet Access	Creates and emails a report of all users shared to sheets in your account, including their sharing permission levels. This includes external collaborators not found in user management.
Generate Reports > Published Items	Creates and emails a report of all published items in your account.
Generate Reports > Login History*	Creates and emails a report of the last six months of login history for all users in your account.
Revoke Access to Items	Remove an email address from sharing on all items in your account. This can be a member of your account or an external collaborator.

*Last login reports the time a user initiated the session.

You can search for users or apply filters using the options at the top-right of user management. You can sort the user list by name in alphabetical ascending or descending order by selecting the Name & Contact column header.